At Mehndi Sathi, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you access or use our website, mobile applications, and services (collectively, the “Platform”).

By using Mehndi Sathi, you agree to the practices described in this Privacy Policy.

1. Information We Collect

a) Personal Information

We may collect personal information such as:

Name

Email address

Phone number

Address and location details

Account login credentials

Profile information (for artists and customers)

Payment-related information (processed securely via third-party gateways)

b) Usage & Technical Information

IP address

Browser type and device information

Pages visited, actions taken, and interaction data

Cookies and similar tracking technologies

c) Location Information

We may collect location data (with your consent) to:

Show nearby artists and services

Enable map-based search and bookings

2. How We Use Your Information

We use your information to:

Create and manage user accounts

Process bookings, payments, and refunds

Connect customers with artists and service providers

Improve platform functionality and user experience

Provide customer support and notifications

Send service-related emails, OTPs, and updates

Ensure security, fraud prevention, and compliance

3. Cookies & Tracking Technologies

Mehndi Sathi uses cookies and similar technologies to:

Remember user preferences

Analyze traffic and usage patterns

Improve site performance

You can control cookies through your browser settings. Disabling cookies may affect certain features of the Platform.

4. Sharing of Information

We do not sell your personal data.

We may share information with:

Artists or sellers (only as required for bookings or orders)

Payment gateways and service providers

Analytics and infrastructure providers

Legal or regulatory authorities when required by law

All third parties are required to protect your data.

5. Payments & Financial Data

Payments on Mehndi Sathi are handled by secure third-party payment gateways.

We do not store your card or bank details on our servers.

6. AI Tools, AR & Automated Features

AI-based tools (design generation, recommendations, previews) use provided inputs to generate results.

AI outputs are indicative and may vary. Mehndi Sathi is not responsible for outcomes based on AI-generated content.

7. User Content & Reviews

Content such as reviews, comments, images, and posts shared by users may be publicly visible.

Please avoid sharing sensitive personal information in public areas of the Platform.

8. Data Security

We use reasonable technical and organizational measures to protect your data.

However, no system is 100% secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your data only as long as necessary to:

Provide services

Comply with legal obligations

Resolve disputes

Enforce agreements

You may request deletion of your account, subject to legal requirements.

10. Your Rights (GDPR & Applicable Laws)

Depending on your location, you may have the right to:

Access your personal data

Correct inaccurate information

Request deletion of data

Withdraw consent

Object to certain processing activities

You can exercise these rights by contacting us.

11. Third-Party Links

Our Platform may contain links to third-party websites.

We are not responsible for their privacy practices or content.

12. Children’s Privacy

Mehndi Sathi is not intended for users under the age of 18.

We do not knowingly collect data from minors.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated effective date.

14. Contact Us

If you have any questions or concerns about this Privacy Policy, contact us at:

📧 support@mehndisathi.com

(or your official support email)

© 2025 Mehndi Sathi. All rights reserved.